How we support our customers

At Vista, we have a favourite saying; We like to do good things with good people. That is how we approach customer support. Our people love and understand cinema, and we train them to be the best in the business.

When you call, you’ll talk directly with an expert in Vista software—a person who understands the language and terms used within cinema exhibition. We have four offices and seven business partners around the globe, enabling consistent and timely service and support.

Software doesn’t stand still, and neither do we. We have a strict maintenance programme that converts continuous improvement into reality and is standard for all Vista users. It essentially works this way:

  • Modify the existing system to cope with changes in the global software environment.
  • Implement new or changed user requirements brought about by functional enhancements to the software.
  • Diagnose and fix any errors.
  • Design a future-proof maintenance programme to increase reliability and prevent problems.

The maintenance programme includes:

Ongoing support

Once we have installed Vista software systems, we are always available to help, with phone, email and in-person options. You will have access to our technical teams, and a secure login to the Vista Services Site, which includes access to the Vista Knowledge Centre.

Vista's Knowledge Centre

Vista’s knowledge base and forums are the essential go-to source for keeping up with the latest updates and discussions. We provide round-the-clock online access to our support documentation, and a channel to receive your feedback. Forums, articles, webinars and helpful tips are also found by searching our online resource.

Software Updates

You’ll receives our regular, innovative update packs that add new features and that keep our product evolving to meet the challenge of a changing industry. We constantly lead with the latest developments.