Optional Services

Optional Enhancements to Vista Customer Service

We also support you through these optional add-ons.

After Hours Priority Support

You can opt for an extended support option, for high priority issues. The Vista Customer Services team can be contacted 24/7.

Service Level Agreement (SLA) Reporting

Each month, Vista will provide a Flash Report detailing the volume of calls for the period by category and priority, as well as a copy of the SLA performance calculator.

Each quarter, a more detailed report pack will be provided in addition to the monthly reports. It will also include an explanatory report on any SLA failures, including exclusions